I was thinking last night about the device protection plan that I have been paying for with T-Mobile and figured that now I have a At&t device I probably ought to cancel the coverage because surely they wouldn't cover my unlocked At&t device. Here is where it all began.
I was pleasantly surprised that my At&t device is covered under warranty because I had the protection plan in place when switching devices. I told the rep that I also noticed on my account that I was eligible for 4gb of data for $15 instead of the 2gb of data for $20 that I was currently on.
The rep said let's look at your plan which I have 5 devices on and paying $177, 2 with unlimited everything and 2 gb of data, 3 with unlimited text and 500 whenever minutes, no data. The rep stated he could do better than that and because of my loyalty as a 9 year customer he migrated me over to a new plan which is:
2 lines with Unlimited everything, 2.5 gbs of data, slower speed after
3 lines with unlimited everything, 500 mgb of data, unlimited slower speed after
This at a cost of $150 with no locked in commitments to T-Mobile, all migration fees were waived.
And just think all I did was ask a question, Thank You Very Much T-Mobile
I was pleasantly surprised that my At&t device is covered under warranty because I had the protection plan in place when switching devices. I told the rep that I also noticed on my account that I was eligible for 4gb of data for $15 instead of the 2gb of data for $20 that I was currently on.
The rep said let's look at your plan which I have 5 devices on and paying $177, 2 with unlimited everything and 2 gb of data, 3 with unlimited text and 500 whenever minutes, no data. The rep stated he could do better than that and because of my loyalty as a 9 year customer he migrated me over to a new plan which is:
2 lines with Unlimited everything, 2.5 gbs of data, slower speed after
3 lines with unlimited everything, 500 mgb of data, unlimited slower speed after
This at a cost of $150 with no locked in commitments to T-Mobile, all migration fees were waived.
And just think all I did was ask a question, Thank You Very Much T-Mobile
via Smartphones: PinStack.com http://forums.pinstack.com/f257/customer_service_at_its_best-140456/
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